在三星宣布停止生产有缺陷的Note 7之后，Note 7的召回也因其起火倾向而被一些快递公司拒绝提供服务。不得已之下，三星公司只能向Note 7用户寄出一套特制安全盒以方便用户将Note 7寄回。Note 7的召回套件里面包括有一个带有特殊防火涂层的盒子，一个蓝色防护手套以及一张说明书。用户们需要按照特别提供的指南来完成退货。
There are 2.5 million Samsung Note 7 phones out there and retrieving the phones -- which have been known to burst into flames -- is getting complicated.
三星将召回250万部Note 7手机，而回收这些手机变得非常复杂。此前已发生多起Note 7手机电池爆炸事件。
FedEx, UPS and the US Postal Service said Wednesday that the phones will not be allowed on their planes and there will be tight restrictions on when their trucks will be allowed to carry the phones.
US Department of Transportation guidelines prohibit air shipments for any lithium battery products recalled for safety reasons.
Shipping returned phones by ground transportation is also complicated.
FedEx Ground "will accept new or used devices, but only from mobile phone retail locations...only in packaging that meets strict regulatory guidelines," FedEx spokeswoman Rae Lyn Rushing said Wednesday.
The company will not accept any phones from "individual customers or through retail outlets, including drop boxes."
FedEx took these steps, Rushing said, "to ensure our priority on safety."
Samsung is trying to make sure the returned phones are in secure packages.
The tech giant is sending elaborate thermally-insulated "return kits" to users who contacted the company about shipping back the faulty smartphone.
The kit comes with a static shielding bag for the phone, which is then placed into a small box. That package then goes into a slightly bigger box, and ultimately a shipping box, before it's returned. The outermost box is lined with ceramic fiber paper.
The package also comes with safety gloves and assembly instructions.
Samsung began a massive recall of 2.5 million Note 7 phones in early September, just weeks after they launched. The issue stemmed from overheating batteries.
If you're among the Note 7 users still in possession of the device, stop using it immediately and do not recharge it.
Contact Samsung, your mobile carrier or the retailer at which you purchased the device for more details about the exchange process. |